Terms and Conditions
1. General
These terms and conditions apply to all design services, website services, workshops, and related services provided by Lemonberry Creatives.
By requesting or booking services from Lemonberry Creatives, you agree to these terms and conditions, whether or not you have received a physical or digital copy of them.
If you have any questions about these terms, please contact Lemonberry Creatives before confirming your project or booking.
2. Copyright and intellectual property
Unless otherwise stated, Lemonberry Creatives owns the copyright in the content, materials, logos, graphics, and design elements appearing on www.lemonberry.com. These materials may not be copied, reproduced, republished, rewritten, altered, or distributed without prior written permission.
Once commissioned design work has been completed and paid for in full, the agreed final artwork will be supplied to the client for the intended use set out in the project agreement.
Lemonberry Creatives retains the right to display completed work in its portfolio and to use it for marketing, promotional, or advertising purposes, both online and offline, unless otherwise agreed in writing.
Source files, including Illustrator, Photoshop, InDesign, and similar working files, remain the property of Lemonberry Creatives. If you require source files, these may be purchased separately. Please request a quotation.
Copyright in any rejected concepts, preliminary designs, unused ideas, sketches, or alternative proposals remains with Lemonberry Creatives. These concepts may be developed or used in future work.
Copyright in photographs remains with the photographer. Any usage rights supplied to the client apply only to the agreed permitted use. Clients are responsible for ensuring that all images they supply are licensed for the intended commercial use.
3. Client responsibilities
The client must provide Lemonberry Creatives with all information, content, images, logos, access details, and other materials needed to complete the project.
The client must nominate one main point of contact. This person will be responsible for collecting feedback, approving work, and supplying the required content and assets to Lemonberry Creatives.
The client is responsible for ensuring that all materials supplied to Lemonberry Creatives are accurate and do not infringe the copyright, intellectual property, privacy, or other rights of any third party.
4. Quotes and price changes
All quotations are based on the scope of work discussed with the client. Any work requested outside the agreed scope may incur additional charges.
Lemonberry Creatives reserves the right to change its prices. A price change will not affect a project that has already been formally commissioned and confirmed, but it may apply to future projects or additional work.
If the scope of an existing project changes, Lemonberry Creatives will confirm any additional costs in writing before starting the extra work. Lemonberry Creatives will not proceed with additional work without the client’s approval.
5. Cancellation of design services
Either Lemonberry Creatives or the client may cancel a project in writing.
If a project is cancelled, the client will be invoiced for all work completed up to the cancellation date, calculated using the agreed project fee or applicable hourly rate. Any approved expenses or third-party costs already incurred may also be charged to the client.
If no work has been completed and no costs have been incurred, no further design fee will be charged, subject to any applicable statutory rights.
6. Workshops and cancellations
Workshop bookings must be paid for in accordance with the booking information or invoice.
Workshop cancellations made fewer than five calendar days before the scheduled workshop date are non-refundable. Cancellations made earlier than this may be eligible for a refund, subject to the specific booking terms and any non-recoverable costs already incurred.
If Lemonberry Creatives cancels or is unable to deliver a workshop, the client will be offered an alternative date or a refund, subject to applicable law.
Any request to cancel a workshop must be made in writing.
7. Project timeframes
Lemonberry Creatives will provide an estimated timeframe for each project. This timeframe depends on the client providing feedback, approvals, content, and other required materials promptly.
If the client delays providing feedback, approvals, content, access, or other assets, the project timeframe may be extended.
If a project stalls because the client has not provided the required information within the agreed timeframe, Lemonberry Creatives may invoice the client for work completed to date. A new start date may be subject to availability and may require a revised quotation.
8. Content
Where content is required, the client must provide the final content before the project begins, unless an alternative arrangement has been agreed in writing.
If content is not supplied within the agreed timeframe, Lemonberry Creatives may complete the project using the information available or pause the project until the content is received.
Any content writing, editing, formatting, or amendments requested after the agreed project timeframe may be charged at the applicable hourly rate.
The client remains responsible for checking and approving all final content before publication.
9. Revisions
Unless otherwise agreed, each project includes two rounds of revisions.
A revision round consists of one consolidated set of feedback from the client. Feedback should be clear, complete, and provided by the nominated point of contact.
Additional changes, revisions, or updates may be quoted separately or charged at the applicable hourly rate. In exceptional circumstances, the existing agreement may be amended in writing.
10. Payment
Lemonberry Creatives accepts payment by bank transfer within 14 days of the invoice date, unless different payment terms have been agreed in writing.
Late payments may incur a 10% administration charge. Lemonberry Creatives also reserves the right to charge interest or recover reasonable costs where permitted by law.
Lemonberry Creatives may withhold final artwork, source files, website access, or unpublished web pages until all outstanding invoices have been paid in full.
Unless otherwise stated, payments are non-refundable once work has been completed or a workshop has taken place. This does not affect any rights the client may have under applicable consumer law.
11. Recommended suppliers
Lemonberry Creatives may recommend third-party suppliers, including photographers, copywriters, printers, web developers, marketing consultants, SEO specialists, and other creative professionals.
Where requested, Lemonberry Creatives may liaise with these suppliers on the client’s behalf. This service may incur a project management fee.
Third-party suppliers contract directly with the client unless otherwise agreed. Lemonberry Creatives is not responsible for the performance, availability, costs, errors, omissions, delays, or failures of third-party suppliers.
12. Security
Lemonberry Creatives uses reasonable security measures, including firewall and virus-checking software, to help protect emails and files sent to or received from clients.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Clients should use appropriate security measures when sending confidential information or files.
13. Website hosting
If the client chooses not to use Lemonberry Creatives for website hosting, Lemonberry Creatives cannot be held responsible for downtime, server problems, security issues, technical limitations, or other issues caused by the client’s chosen hosting provider.
Where the client arranges its own hosting, the client must provide the access required to upload and maintain the website.
If a website is transferred from Lemonberry Creatives’ managed hosting service to a third-party host, Lemonberry Creatives will provide a copy of the website for transfer. Additional preparation, migration, or troubleshooting work may be charged separately.
14. Website performance
Lemonberry Creatives will make reasonable efforts to create a professional and functional website in accordance with the agreed brief.
However, Lemonberry Creatives does not guarantee any particular level of website traffic, sales, income, search-engine ranking, enquiries, conversions, or business success.
Lemonberry Creatives will not be liable for any direct, indirect, or consequential loss relating to the client’s website, sales, revenue, or business performance, except where liability cannot legally be excluded.
15. Third-party software
Websites may use third-party software, plugins, themes, integrations, hosting services, or other external platforms.
Lemonberry Creatives is not responsible for changes, vulnerabilities, incompatibilities, interruptions, errors, or failures caused by third-party software or providers.
Where possible, Lemonberry Creatives will investigate and troubleshoot problems at its usual support rate. Additional licences, subscriptions, renewals, or software costs remain the client’s responsibility unless otherwise agreed.
16. Design services
Lemonberry Creatives reserves the right to refuse a project where the content, subject matter, intended use, or working arrangements are considered unsuitable.
Acceptance of a project constitutes a contractual agreement between the client and Lemonberry Creatives.
Lemonberry Creatives cannot guarantee that work will begin immediately after acceptance. An estimated start date and project timeframe will be provided where possible.
All photographs, images, fonts, text, logos, and other materials supplied by the client must either belong to the client, be properly licensed, or be used with the relevant rights-holder’s permission.
The client is responsible for any copyright, trademark, privacy, or other infringement resulting from materials it supplies.
All material created or supplied by Lemonberry Creatives remains the property of Lemonberry Creatives until payment has been received in full.
17. Privacy
Lemonberry Creatives is committed to protecting personal information and handling it responsibly.
Information collected from clients is used to communicate about projects, process orders, provide services, issue invoices, maintain business records, and deliver the best possible service.
The information collected may include the client’s name, address, telephone number, email address, billing details, project information, and other information needed to provide the service.
Lemonberry Creatives will not use personal information for marketing communications unless the client has provided consent or there is another lawful basis for doing so.
Personal information will be kept accurate and up to date for as long as it is needed for legitimate business or legal purposes. Clients may request access to, correction of, or deletion of their personal information, subject to applicable legal and contractual obligations. Privacy notices should explain how data is collected, used, stored, shared, and deleted, as well as the individual’s data-protection rights.ico.org
To request access to or correction of personal information, please contact Lemonberry Creatives.
18. Acceptance
By commissioning a service or booking a workshop with Lemonberry Creatives, the client confirms that they have read, understood, and accepted these terms and conditions.
These terms do not affect any rights or protections that cannot legally be excluded or limited.